Lansweeper Software End of Life: Frustration Mounts as Small Customers are Pushed into Lower-Tier Plans

As an IT department administrator for a small wastewater utility, I am not alone in my frustration with the recent changes to Lansweeper software's licensing and pricing model. Our organization has two separate infrastructure installations, one for administration systems and another for SCADA, managing a combined 1500 assets across both platforms.

We were previously on the Ultimate plan, supporting up to 2000 assets, but we are now being pressured to upgrade to the Enterprise tier despite our asset count remaining steady. The latest move has left us facing an unexpected push towards the Starter plan, which comes with significant feature restrictions compared to our current setup.

The main concern is that Lansweeper seems to be targeting its smaller customers like ourselves for forced downgrades unless we are willing to purchase more assets than we need. Existing customers are being told they can maintain their current licensing, but the path ahead looks uncertain. The company's recent changes have raised concerns about the future of our software and its limitations.

For instance, single sign-on functionality is now restricted to Pro and above plans, while asset attachments are limited to 5MB with the Starter plan - a significant departure from the unlimited capacity we currently enjoy by hosting it on our own infrastructure. These restrictions may seem minor, but they can have a substantial impact on our ability to effectively manage our assets.

I am not alone in my frustration. It is disheartening to see Lansweeper pushing small customers like ourselves into lower-tier plans with fewer features and more limitations. The forced minimum asset count of 2000 was the first move, and now we are facing the next step in this direction.

We urge other small customers who have experienced similar changes to share their concerns and frustrations with Lansweeper's new pricing model. Together, we can raise our voices and advocate for fairer treatment from software providers like Lansweeper.

Lansweeper software end of life